Refund Policy

Please note that to the extent permitted by applicable law, all purchases are non-refundable and/or non-exchangeable, unless otherwise is stated herein or is required by applicable law.

Money-Back Guarantee Rules

In addition to refund rights available under applicable laws, if you made a purchase directly on our website and the money-back option was presented to you during the checkout, you are eligible to receive a refund provided that all of the following conditions are met:

• You contact us via email support@doorstepdietitian.com within 30 days after your initial purchase and before the end of your subscription period; and
• You should have adhered to the plan for at least 14 days in a row, and your refund request should include supporting materials to demonstrate your compliance. Specifically, please provide us with a screen video or screenshots of your meal plan history, indicating your personal progress.

We will review your application and notify you (by email) whether your application is approved.

At DoorstepDietitian, we strive to provide exceptional services and ensure customer satisfaction. To maintain the highest quality of service, we have established the following refund policy:

1. Satisfaction Guarantee

We are committed to your satisfaction and believe in the value of our personalized diet and exercise plans. If you have any concerns or issues with our services, please contact us within 30 days of your purchase. Our dedicated customer support team will work diligently to address your concerns and provide a suitable resolution.

2. Service Adjustments

We understand that circumstances may change, and we are here to support you. If you are not satisfied with your current plan or need adjustments, please contact our support team. We offer the following options to ensure you receive the best possible service:

• Plan Modifications: We can make adjustments to your existing plan to better suit your needs and preferences.
• Consultation Services: Our dietitians and fitness experts are available for additional consultations to provide further guidance and support.

3. Technical Issues

If you experience any technical issues accessing our services or using our platform, please reach out to our support team. We are committed to resolving any technical difficulties promptly to ensure uninterrupted access to your personalized plans.

4. Exceptional Circumstances

In the rare case of an exceptional circumstance, such as a major technical failure or error on our part, please contact our support team with detailed information about the issue. We will thoroughly investigate and determine the appropriate course of action.

5. Contact Us

We value your feedback and are here to assist you with any questions or concerns. Please contact our customer support team at: support@doorstepdietitian.com